Job Description – Receptionist (Factory Reception & Client Coordination)

Job Title: Receptionist
Department: Administration / Human Resources
Location: Factory
Reports To: HR & Administration Manager

Job Summary

The Receptionist serves as the first point of contact for all visitors, clients, vendors, and business associates visiting the factory. The role is responsible for creating a skilled first impression by managing front desk operations, coordinating client visits, handling telephone communications, maintaining visitor records, and providing administrative support while ensuring compliance with the company's security and visitor management policies.

Key ResponsibilitiesFront Desk Management
- Welcome and assist all clients, visitors, vendors, and guests in a courteous and professional manner.
- Ensure visitors are properly registered and issued visitor passes as per company policy.
- Maintain the visitor management system and daily visitor log.
- Notify concerned employees immediately upon visitor arrival.
- Ensure the reception area remains clean, organized,



and presentable at all times.

Client & Visitor Coordination
- Coordinate factory visits for domestic and international clients.
- Arrange meeting rooms and ensure they are prepared before scheduled meetings.
- Coordinate with HR, Production, Sales, and Security departments for smooth visitor movement.
- Escort or arrange assistance for visitors within the factory premises when required.
- Provide basic company information and direct visitors to the appropriate departments.

Telephone & Communication
- Handle incoming and outgoing telephone calls professionally.
- Screen and transfer calls to the appropriate departments.
- Take accurate messages and ensure timely communication.
- Respond to general email inquiries and forward them to relevant departments.

Administrative Support
- Maintain records of courier dispatches and incoming mail.
- Coordinate with courier agencies for document deliveries.

📌 Receptionist/Administrator (Gurugram)
🏢 Nivasa home
📍 Gurugram