Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with deep expertise in Unified Communications and Contact Center technologies. Operating for over 20 years, we specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services. With a global team of over 200 professionals, we support some of the world’s leading Fortune 500 and Fortune 1000 organizations.

This position requires an experienced L2 NOC Engineer with strong expertise in Unified Communications (UC) and Contact Center as a Service (CCaaS) platforms. The ideal candidate will be responsible for monitoring enterprise communication systems, troubleshooting complex voice and call-flow issues, and ensuring seamless performance across contact center environments. The role demands solid analytical skills, the ability to work in high-pressure 24x7 environments, and hands-on experience with platforms such as Five9, Webex Contact Center, Genesys, or AWS Connect.

Responsibilities:
- Monitor CCaaS and UC platforms including Five9,



Webex Contact Center, Genesys, and AWS Connect to ensure system availability and performance
- Diagnose and resolve inbound/outbound call flow issues, IVR failures, campaign issues, and agent login/connectivity problems
- Perform proactive monitoring using NOC tools and administrative consoles to identify performance degradation and service-impacting issues
- Configure and manage system components such as user provisioning, call routing, queues, auto-attendants, voicemail, and resource accounts
- Support voice infrastructure changes including SBC/device rollouts, routing updates, and platform migrations (e.g., Skype for Business to Microsoft Teams transitions)
- Automate routine operational tasks such as reporting, user assignments, and Active Directory updates using PowerShell or APIs
- Collaborate with internal and external stakeholders to ensure timely incident resolution and maintai

📌 NOC Five9 Engineer (Bengaluru)
🏢 Anovia
📍 Bengaluru