This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Tech Supp Advisor based in India.
This role offers an opportunity for a technical support skilled to develop expertise in identity and access management, cloud technologies, and SaaS integrations.

You will help enterprise customers resolve authentication, access, and integration challenges while building strong technical foundations.

The position combines customer support, troubleshooting, documentation, and collaboration with experienced engineering teams.

You will work with modern IAM technologies and gain exposure to critical security concepts such as SSO, MFA, provisioning, and identity platforms.

With a focus on learning, problem-solving, and customer success, you will contribute to improving support processes and user experiences.

This opportunity is ideal for professionals who are curious, detail-oriented, and motivated to grow within the cybersecurity and cloud technology space.

Accountabilities




As an Enterprise Tech Support Advisor, you will provide technical support for identity and access management solutions, helping customers troubleshoot issues while maintaining high service standards. You will work closely with internal technical teams to resolve complex cases, improve documentation, and continuously enhance support practices.
- Provide timely, professional, and customer-focused support for technical questions and service issues.
- Perform initial troubleshooting for authentication, SSO, MFA, provisioning, and integration-related challenges.
- Collect logs, configuration details, and relevant technical information to support accurate issue resolution.
- Document customer interactions, troubleshooting steps, findings, and recommended next actions clearly.
- Manage assigned support cases within defined scopes while keeping customers informed throughout the process.
- Assist customers with basic configur

📌 Enterprise Tech Supp Advisor (India)
🏢 Jobgether
📍 India