Roles and responsibilities:
- Handled customer queries via phone, email, and chat, ensuring timely and effective resolution.
- Assisted customers with order processing, product information, returns, refunds, and account-related requests.
- Resolved customer complaints by providing appropriate solutions and escalating complex issues when required.
- Maintained accurate customer records and updated interactions in the CRM system.
- Coordinated with Sales, Logistics, and Warehouse teams to ensure smooth order fulfillment and issue resolution.
- Achieved SLA, quality, and customer satisfaction (CSAT) targets while delivering an excellent customer experience.
📌 Customer Support Executive (Bengaluru)
🏢 LanceSoft
📍 Bengaluru
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