Location: Karkardooma, New Delhi
Department: Sales Customer Success
Reporting To: Sales Head / National Sales Manager
Employment Type: Full-Time

About the Role
We are looking for a proactive and customer-focused Relationship Manager to manage and strengthen relationships with clients across the North region. The role is responsible for ensuring seamless post-sales engagement, customer retention, service continuity, and identifying opportunities for upselling and cross-selling, particularly for high-value key accounts.

Key Responsibilities
Client Relationship Management
Maintain robust post-sales relationships with all assigned clients.
Act as the primary point of contact for customer engagement and support.
Conduct regular follow-ups and proactive customer interactions to ensure satisfaction.
Build long-term relationships that enhance customer loyalty and retention.

Key Account Management
Manage and nurture high-value accounts, especially customers with equipment purchases above 5 Lakhs.
Ensure timely communication regarding service schedules, warranty renewals,



and Annual Maintenance Contracts (AMC).
Conduct periodic business reviews with key customers.

Upselling Cross-Selling
Identify opportunities to promote consumables, equipment upgrades, service contracts, and additional product offerings.
Generate business opportunities from the existing customer base.
Coordinate with the sales team for commercial closures and documentation.

Service Coordination
Work closely with the service and technical teams to ensure smooth installations and issue resolution.
Monitor customer complaints and ensure timely closure.
Maintain high service standards and customer experience.

CRM Data Management
Maintain accurate and updated customer records in CRM.
Record all customer interactions, opportunities, service requests, and follow-up activities.
Ensure complete data hygiene and reporting accuracy.

Territory Management
Take ownership of the assigned North region customer databa

📌 RELATIONSHIP MANAGER (New Delhi)
🏢 Agkem Impex
📍 New Delhi