Job Title: General Manager – Hospitality
Department: Operations
Reports To: Managing Director / Chief Operating Officer / Owner
Location: Dehradun
Employment Type: Full time

Job Summary

The General Manager is responsible for overseeing the overall operations, financial performance, guest satisfaction, and strategic growth of the hospitality business. This role provides leadership to all departments, ensuring exceptional service standards, operational excellence, profitability, and compliance with company policies and statutory regulations. The General Manager will drive business growth while fostering a culture of teamwork, accountability, and continuous improvement.

Key ResponsibilitiesOperational Management
- Oversee the daily operations of all departments, including Front Office, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Sales & Marketing, Human Resources, Finance, and Administration.
- Ensure seamless coordination between departments to deliver an outstanding guest experience.
- Develop and implement Standard Operating Procedures (SOPs)



to improve operational efficiency.
- Monitor service quality and ensure adherence to brand standards.

Financial Management
- Prepare and manage annual budgets and departmental forecasts.
- Monitor revenue, operating expenses, and profitability.
- Analyze financial reports and implement cost-control measures.
- Optimize labor costs, food costs, and operational expenses while maintaining quality standards.
- Ensure achievement of revenue and profitability targets.

Guest Experience
- Maintain high standards of guest satisfaction and service excellence.
- Address guest concerns and ensure timely resolution of complaints.
- Monitor online reviews and implement service improvement initiatives.
- Build long-term customer relationships to encourage repeat business.

Sales & Business Development
- Develop strategies to increase occupancy, footfall, catering, events, and overall revenue.
- Work closely with the Sa

📌 General Manager (Dehradun)
🏢 Arteva Consulting private
📍 Dehradun