Roles and Responsibilities :
- Handle customer inquiries through email, chat, and non-voice processes to resolve issues efficiently.
- Provide accurate and timely responses to customers' queries, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to escalate complex issues when necessary, maintaining open communication throughout the process.
- Analyze data to identify trends and areas for improvement in the chat process.
Job Requirements :
- 0-8 years of experience in a similar role (chat process or customer support).
- Strong understanding of international non-voice processes, including email support and chat support.
- Ability to work on multiple tasks simultaneously while maintaining attention to detail and meeting deadlines.
- Graduate only/ Freshers with valuable comms are welcome.
- Jaipur location(Sitapura)/Rotational shifts/ Work from Office.
📌 Chat Process Executive- Jaipur location/Immediate only
🏢 TP
📍 Jaipur
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