Role Overview

At Naukri, Customer Success focuses on ensuring that enterprise clients continuously derive measurable value from our recruitment platform. The Customer Success Manager will manage a portfolio of enterprise and high-growth client accounts, partnering with HR leaders and Talent Acquisition teams to help them optimize their hiring strategies through effective platform utilization. This role requires strong consultative engagement, stakeholder management, and value creation, ensuring customers maximize recruiter productivity, sourcing efficiency, and overall recruitment effectiveness through Naukri's solutions. The CSM will drive structured engagement through onboarding, training, and strategic business discussions while ensuring strong customer relationships, platform adoption, and long-term customer retention.

Key Responsibilities

Enterprise Account Ownership
- Manage a portfolio of enterprise and large-growth client accounts.
- Build robust relationships with senior HR leadership including CHROs, Talent Acquisition heads,



and recruitment leaders across enterprise organizations.
- Understand clients hiring strategies and align Naukri solutions to support their recruitment goals.

Customer Value Creation
- Ensure customers derive maximum value from the Naukri platform through effective adoption and usage.
- Understand client hiring workflows and recruitment challenges to recommend best practices.
- Guide clients on how to improve recruiter productivity and sourcing efficiency using the platform.
- Demonstrate the impact of Naukri solutions through strategic engagement and insights.
- Act as a strategic advisor to enterprise customers, helping them optimize hiring strategies and recruiter productivity through effective use of Naukri solutions.

Client Engagement & Relationship Management
- Act as the primary relationship owner for assigned client accounts.
- Maintain regular engagement with stakeholders across HR and recruitment teams.
- Ensure timely

📌 Customer Success Manager (Noida)
🏢 Info Edge
📍 Noida