Job Purpose
This position is open with Bajaj Finance ltd.Culture Anchor:Think like an Entrepreneur - Encourages recent ideas, helps teams improve, and supports them in taking up challengesPractice Emotional Intelligence - Listens to others, stays calm under pressure, and treats everyone with respect.Transform Continuously - Explores opportunities and encourages teams to improve processes and systems for better delivery.Own it - Ensures teams achieve targets, drives capability building and inculcates a sense of accountability in the team.
Duties and Responsibilities
Product Management:1)Responsible for sales activities through call-center.2)Campaign management for call-centre.3)Data Management Vendor management .4)Managing growth and profitability of Business5)COA management 6)Conceptualize and develop promotional campaigns for all the channels7)Drive callcentre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.8)Measure productivity and implement training measures to bridge the gap to achieve required productivity9)Initiate and lead various process enhancement and system development projects for both the channels10)Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost11)Monitoring performance and suggest corrective action for:- Key business metrics
- Product and portfolio performance
- Employee callcentre teams productivity
- Compliance
Required Qualifications and Experience
Should have 8-9 year of experience in lending / insurancePrior experience in a Sales/call-centre role in retail lending would be added advantage.Should have a Graduate. MBA/ Post Graduate Degree would be added advantage. Should have collaborative work style to engage with peers colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills.Excellent Team Management Interpersonal Skills.Exceptionally high motivational levels an