We are looking for a skilled and customer-focused Product Support Engineer to provide technical support and product expertise for our North American clients. The ideal candidate should have a strong mechanical background, excellent problem-solving ability, and positive communication skills to coordinate with international customers and internal teams.
Key Responsibilities:
- Provide technical support to customers and partners in North America for product installation, operation, troubleshooting, and maintenance.
- Collaborate with design, production, and quality teams to analyze and resolve product-related issues.
- Handle customer complaints and warranty claims efficiently.
- Prepare technical reports, root cause analysis, and corrective action plans.
- Support in product validation, testing, and field performance feedback.
- Coordinate with overseas clients and internal teams via email, calls, and virtual meetings.
- Maintain accurate records of customer interactions and technical solutions provided.
Keywords:
Good communication skills, Problem solving skills, Analytical & decision making skills. Strong understanding of mechanical systems, assemblies, and Coordinate with clients. Hands-on experience with troubleshooting and root cause analysis (RCA). Excellent communication skills (verbal and written) for client coordination. Proficiency in MS Office, ERP systems, and technical documentation.