Biotecnika is looking for a Customer Support Executive to join our team. The ideal candidate should possess excellent communication skills, a customer-first approach, and the ability to resolve customer queries efficiently.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Resolve customer concerns promptly and professionally.
Maintain customer interaction records using CRM tools.
Coordinate with internal teams to ensure timely issue resolution.
Follow up with customers to ensure satisfaction.
Provide basic technical support for Windows PCs and Google Chrome through remote sessions.
Qualifications
B.Tech / M.Tech
B.Com / M.Com
MBA
Freshers and candidates with up to 1 year of experience are encouraged to apply.
Skills Required
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Customer-focused attitude.
Basic computer knowledge.
Familiarity with CRM tools is an added advantage.
Why Join Us?
Career growth opportunities.
Learning and development programs.
Collaborative work environment.
Opportunity to work with a leading organization in the Biotechnology & Life Sciences industry.
📌 Customer Support Associate (Bengaluru)
🏢 BioTecNika
📍 Bengaluru
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