JOB DESCRIPTION

You are a strategic thinker passionate about driving solutions through data, analytics, and client-focused innovation. You thrive in quick-paced environments, enjoy solving complex business challenges, and are energized by working across business, operations, technology, and AI/ML teams.

As a Business Analyst within our Digital Client Services (DCS) Product Team, you will spend each day defining, refining, and delivering data-driven products that improve operational performance and client experience. You will play a key role in the development of SONIC, our client analytics platform, by partnering with stakeholders to transform data into actionable insights and measurable business outcomes.

Job Responsibilities
- Partner with business and data owners to identify, define, and deliver key metrics that measure operational performance and client experience.
- Gather, analyze, and document business requirements, processes, risks, issues, and data flows to support product delivery.
- Perform business and data analysis to uncover trends, opportunities,



and actionable insights.
- Define and maintain data taxonomy, business rules, and data requirements across functional teams.
- Develop dashboards, reports, and visualizations that support strategic decision-making.
- Create rapid prototypes and proof-of-concepts to validate solutions and accelerate product development.
- Generate data-driven insights through historical analysis, trend identification, and performance measurement.
- Collaborate with business, operations, technology, and design teams to deliver innovative client service solutions.
- Partner with AI/ML and data science teams to enhance analytics capabilities and product offerings.
- Support end-to-end product delivery, testing, implementation, and change management activities.
- Influence stakeholders and drive successful deployment of analytics products across global teams.

Required Qualifications, Capabilities and Skills
- Bachelor's degree

📌 Digital Client Services (Mumbai)
🏢 JPMorganChase
📍 Mumbai