In an International Voice Process, your work will mainly be:
- Answering calls from customers in countries like USA or Australia
- Helping them with:
- Product questions
- Service issues
- Technical support
- Sometimes chatting with customers (semi-voice = chat + some calls)
Example tasks:
- Resetting a customer password
- Helping track an order
- Solving billing issues
2 Skills They Expect
You should have:
- Positive English speaking skills
- Basic typing and computer knowledge
- Ability to talk politely with customers
- Basic problem-solving skills
3 Work Timing
Since customers are from other countries:
- Night shifts are common
- Rotational shifts (different times each week)