Operations Manager – US Freight Brokerage

Company: Logistics Group of America (LGOA)
Salary: ₹50,000 – ₹80,000 per month *(Based on Experience)*
Location: Sebiz Square IT Park, Sector 67, Mohali
Job Type: Full time | Permanent
Work Mode: Work From Office (WFO)

Job Description

Logistics Group of America (LGOA) is hiring an experienced Operations Manager to lead and manage our US Freight Brokerage operations. The ideal candidate will be responsible for driving operational efficiency, business growth, customer satisfaction, carrier management, and team performance while ensuring smooth day-to-day freight operations.

Apply Now: WhatsApp your CV to +91 95924 59292

Key Responsibilities
- Lead and manage the daily operations of the US Freight Brokerage team.
- Supervise, mentor, and develop Freight Brokers, Team Leaders, Dispatchers, and Operations Executives.
- Develop and execute operational strategies to improve revenue, margins, and productivity.
- Acquire new shippers and maintain strong relationships with existing customers.
- Build and expand a reliable carrier network.




- Negotiate freight rates with shippers and carriers to maximize profitability.
- Monitor shipment movement to ensure timely pickup and delivery.
- Resolve operational issues, customer escalations, and carrier disputes.
- Track and analyze KPIs including revenue, loads moved, margins, customer retention, and team performance.
- Prepare daily, weekly, and monthly operational reports for management.
- Coordinate with Sales, Carrier Sales, Dispatch, and Accounts teams for seamless execution.
- Ensure compliance with company policies and transportation regulations.
- Identify opportunities for process improvement and implement operational best practices.
- Stay updated with US freight market trends, pricing, and capacity.

Requirements
- Minimum 5 years of experience in US Freight Brokerage Operations.
- Minimum 2 years of experience in an Operations Manager, Team Lead, or similar leadership role.
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