Role & responsibilities

• Define program roadmap, milestones, and delivery plans, including pilot execution and phased deployment.
- Manage multiple workstreams across operating model design, business process transformation, technology implementation, organizational change management, and GCC transition.
- Facilitate business process discovery workshops with key stakeholders to understand current-state (As-Is) processes.
- Document, analyze, and optimize As-Is and To-Be business processes using industry-standard process mapping methodologies (e.g., BPMN), identifying opportunities for standardization, automation, controls, and operational excellence.
- Gather, validate, and translate business requirements into functional and implementation requirements, ensuring alignment between business objectives and technology solutions.
- Ensure alignment between business process design and technology delivery throughout the program lifecycle.
- Establish and manage program governance, including Steering Committee (SteerCo) meetings, PMO reviews, executive status reporting,



and escalation management.
- Track program progress, risks, issues, dependencies, budgets, resource plans, and overall delivery performance.
- Drive stakeholder management across executive leadership, business functions, technology teams, implementation partners, and global teams.
- Ensure quality of deliverables across business processes, systems, data, reporting, and documentation.
- Oversee testing, business readiness, go-live planning, stabilization, and successful transition to business-as-usual operations.
- Track and report transformation KPIs and business outcomes, including cost optimization, operational efficiency, process adoption, and benefits realization.
- Drive timely issue resolution, decision-making, and execution in a complex, rapid paced environment.
- Capture lessons learned and identify opportunities for continuous process and operational improvement

Preferred candidate profile

• Bache

📌 Project Management Officer (Chennai)
🏢 SHF Design Engineering
📍 Chennai