Example Responsibilities

The following are example responsibilities of this position and are, as such, not meant to be exhaustive, nor convey every responsibility that may vary over time, without changing the essence of this position:

Troubleshooting and Issue Resolution
- Provide first and second-line support for technical issues, both remotely and in person
- Identify, diagnose and resolve hardware, software and network-related issues
- Escalate complex issues to higher-level support or technical teams as necessary
- Guide users through step-by-step troubleshooting

Customer Service
- Serve as the primary point of contact for internal team members regarding technical issues
- Communicate effectively with users to gather information about problems and provide status updates
- Ensure customer satisfaction by providing timely and effective solutions

System Monitoring and Maintenance
- Monitor the health of IT systems, software applications and networks
- Proactively identify potential problems and take steps to resolve them before they affect users





Documentation and Reporting
- Use HaloITSM portal effectively to track support requests, solutions provided and system changes
- Create and update knowledge-based articles, guides and FAQs to help users resolve common issues
- Generate reports on recurring issues and recommend process improvements

Training and Support
- Provide training and assistance to end-users on how to effectively use systems, applications and hardware
- Educate users on best practices for system security, data management and software usage

Software and Hardware Installation
- Assist with the installation and configuration of recent software applications, operating systems and hardware
- Ensure proper functionality and compatibility with existing systems

Network Support
- Assist in troubleshooting network connectivity issues, including Wi-Fi, and other network services
- Ensure network configurations are properly set up and functioning as intended

📌 Technical Support Analyst (Gurugram)
🏢 Prescient Healthcare Group
📍 Gurugram