'1. Productivity
- Maintaining Service Quality
- Average Handling Time
- First Contact Resolution
- Maintaining TAT for all customer requests
- Channel Migration to alternate channels
Secondary Responsibilities:
'Drive all the initiatives in the Customer contact center.
Key Success Metrics:
'Productivity, Average handling time, First contact resolution
📌 Customer Service Executive-Retail Liabilities Inbound (Noida)
🏢 IDFC FIRST Bank
📍 Noida
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