- Handle all customer inquiries related to spare parts through phone, email, and other communication channels.
- Prepare accurate spare parts quotations based on customer requirements, machine specifications, and service engineer recommendations.
- Follow up with customers regarding quotation approvals, purchase orders, and payment status.
- Process customer purchase orders and ensure timely execution from order receipt to dispatch.
- Coordinate with the Service Department to identify and confirm the correct spare parts required for customer machines.
- Coordinate with the Design, Production, Purchase, and Stores departments to ensure the availability of spare parts.
- Raise internal material requisitions and coordinate procurement of non-stock or special spare parts.
- Monitor inventory levels of rapid-moving and critical spare parts and coordinate replenishment to avoid stock shortages.
- Maintain proper records of spare parts stock, inward and outward movement, and inventory transactions.
- Prepare sales orders, invoices, delivery challans, packing lists,



and other dispatch-related documents.
- Coordinate with the Dispatch Department and logistics partners for timely shipment of spare parts within India and overseas.
- Track shipments and provide customers with dispatch details, courier tracking numbers, and expected delivery schedules.
- Maintain complete documentation of quotations, purchase orders, invoices, dispatch records, warranty claims, and customer correspondence.
- Assist Service Engineers by arranging urgent spare parts required for machine installation, breakdown, maintenance, or annual maintenance contracts (AMC).
- Ensure correct identification of spare parts using machine BOMs, drawings, manuals, and machine serial numbers.
- Coordinate warranty spare parts dispatches and maintain records of warranty replacements and approvals.
- Resolve customer queries related to spare part pricing, availability, dispatch status, and delivery timelines.
- Prepare

📌 Spares Coordinator (Vatva)
🏢 Harikrushna Machines
📍 Vatva