Job Responsibilities:
- All tasks & work assigned by head of the department, but specifically:
- Registration, OPD, Health checkup & Radiology

· Greet the patient/relatives/guest in polite manner.

· Provide basic & related information to visitors & patient.

· Answer queries and to provide information directly to the person or over telephone. For e.g. Doctors appointment, Consultation charges, Availability of the doctors, available diagnostics
- Understand status of a patient (a recent patient or an old patient, already registered).
- To get the information about the nature of illness and guide them to the concerned department.
- Ensure registration process and guide patient / relative to the concerned doctor.
- Identify whether patient is through references from outside doctors. Record the details of referred doctor (name and address) in the computer.
- Ensure all relevant informations of registration form must be filled by patient/relative.

· Generate the OPD billing for investigations and consultations. Ensure correct and accurate billing.





· Guide the patients to labs and radiology and/or concerned department.

· Ensure minimum cancellations and refund of billings. Look after the health check- up patients came from health check department. Proper handover the OPD file

· To coordinate with lab & radiology for diagnostic reports of the patients. Arrange the IP patients’ Radiology report dispatch to respective wards. Call patients from ward whose radio-diagnostic request has come.

· Look after OPD areas and cleanliness of the same. Coordinate efficiently in OPD. Prepare the daily OPD register and maintain the data for OPD. Confirm the entries of radiology investigation in the system.

· Maintain the admission data for and inform concern department about next day admissions.

· Provide information regarding various preventive medical health checkups. Guide the health check- up patients in concern areas. Coordinate with respective OPD CCAs where health check- up pa

📌 Customer Care Representative (Thaltej)
🏢 ZYDUS CANCER HOSPITAL
📍 Thaltej