Roles and Responsibilities
- Develop robust relationships with clients through effective communication and issue resolution.
- Manage AMCS (Annual Maintenance Contract Services) operations, ensuring timely execution of tasks and meeting customer expectations.
- Provide excellent back office support to customers by resolving queries related to contracts, renewals, and maintenance services.
- Maintain accurate records of customer interactions, contracts, and service requests.
Desired Candidate Profile
- 0-2 years of experience in AMCS or similar roles.
- Excellent customer support skills with a focus on building long-term relationships.
- Proficiency in MS Office applications (Word, Excel) for data analysis and reporting purposes.
- Strong understanding of CRM systems and ability to manage multiple tasks simultaneously.