Role Details

The Client Account Officer is responsible for managing and strengthening relationships with existing customers of the Bank through proactive outbound calling. The position focuses on cross-selling banking products, enhancing account value, and delivering superior customer service, while consistently achieving assigned business targets.

Overall Job Description
- Manage a designated portfolio of existing bank customers through outbound telecalling
- Achieve assigned sales and cross-sell targets for the Banks products and services
- Proactively identify customer needs through effective profiling and recommend suitable products
- Enhance the value of existing Current and Savings Accounts through product penetration
- Deliver accurate information on products,



services, and offers to customers
- Ensure high levels of customer satisfaction through qualified and solution-oriented interactions
- Maintain call quality standards, compliance requirements, and internal process guidelines
- Record customer interactions and update relevant systems accurately and timely

Education and Work Experience Requirements

Minimum qualification is graduate in any stream

0-5 years of experience in:
- BPO Sales
- Phone Banking
- Tele-sales or Customer Contact Centers (preferred)

📌 Client Account Officer (Faridabad)
🏢 IndusInd Bank
📍 Faridabad