Company Description
Toyo Kombucha is a sustainable kombucha brand in India, founded by two college friends who were inspired by the drink’s unique taste and health benefits. The company focuses on offering zero-sugar kombucha as a healthier alternative in a market dominated by high-end beverage brands. Toyo Kombucha is committed to making kombucha accessible at a price that allows people to incorporate it into their daily routine. The brand aims to help individuals take a step toward a better lifestyle through a fizzy, probiotic-rich drink. Toyo Kombucha continues to grow as more households embrace its products as part of their wellness journey.
Role Description
The Customer Relations Manager is a full-time, on-site role based in the Greater Delhi Area. This role is responsible for managing customer interactions across channels, responding to inquiries, and resolving issues in a timely and considerate manner. The individual will build long-term relationships with customers, collect and analyze feedback,
and collaborate with internal teams to improve service quality and the overall customer experience. Daily tasks include overseeing customer communication processes, maintaining customer records, coordinating with sales and operations on order and delivery concerns, and developing initiatives to increase customer loyalty and retention. The Customer Relations Manager will also support brand reputation by ensuring consistent, positive, and professional communication that aligns with Toyo Kombucha’s values.
Qualifications
- Strong customer service and relationship management skills, with the ability to handle inquiries, concerns, and feedback professionally.
- Experience in communication and interpersonal skills, including explicit verbal and written communication and active listening.
- Organizational and problem-solving skills, with the ability to prioritize tasks, manage multiple cases, and resolve issues efficiently.
- Basic data analysis and reporting abilities to in