Role & responsibilities
- Welcome guests with a warm and professional attitude.
- Perform guest check-in and check-out procedures efficiently.
- Handle room reservations, cancellations, and modifications.
- Answer telephone calls, emails, and guest inquiries promptly.
- Provide accurate information about hotel services, facilities, and local attractions.
- Coordinate with Housekeeping, F&B;, and Maintenance departments to ensure smooth guest service.
- Handle guest complaints and resolve issues promptly or escalate them when required.
- Process guest billing, payments, and maintain accurate records.
- Maintain the front desk, lobby, and reception area in a clean and organized manner.
- Ensure compliance with hotel policies, SOPs, and service standards.




- Prepare daily reports and maintain front office documentation.
- Promote hotel services and upsell rooms or other hotel facilities whenever possible.

Preferred candidate profile
- Excellent communication skills in English and Hindi.
- Strong customer service and interpersonal skills.
- Basic computer knowledge; experience with Hotel PMS is preferred.
- Positive problem-solving and multitasking abilities.
- Professional appearance and positive attitude.
- Ability to work in rotational shifts, weekends, and holidays.

Perks and benefits

Free meal, Sales incentives

📌 Front Office Executive (Rishikesh)
🏢 Arina Hotels and Resort
📍 Rishikesh