Role Overview

As a Customer Success Associate, you will be responsible for ensuring customer satisfaction, retention, and success throughout their journey with Zappyhire. You will work closely with HR teams, hiring managers, and business leaders, providing hands-on support, strategic guidance, and timely value insights. This role involves independently managing renewals, delivering platform demos (including to trial customers), conducting QBRs, and presenting platform performance to key stakeholders. You’ll work cross-functionally with Product, Sales, and Marketing teams, and will be expected to maintain deep knowledge of Zappyhire and ZappyVue capabilities to drive adoption and outcomes.

Key Responsibilities

● Onboarding & Adoption: Guide new customers through onboarding, training, and implementation to ensure a smooth transition and early success.

● Customer Relationship Management: Serve as the primary point of contact, building robust relationships and delivering ongoing support across the customer lifecycle.

● Retention & Renewals:



Own customer renewals and retention outcomes by ensuring consistent value delivery, anticipating needs, and addressing concerns proactively.

● Trial Customer Engagement: Conduct product walkthroughs and tailored demos for trial users to showcase platform capabilities and accelerate conversion.

● Product Expertise: Maintain in-depth knowledge of Zappyhire’s end-to-end recruitment features and ZappyVue’s automated video interviewing capabilities to advise customers effectively.

● Quarterly Business Reviews (QBRs): Lead QBRs with key customers, presenting performance reports, usage insights, and recommendations to align with their hiring goals.

● Cross-Functional Collaboration: Work closely with Product, Sales, and Marketing teams to provide customer feedback, support new feature rollouts, and align on success initiatives.

● Presentation & Communication: Prepare and deliver impactful presentations and performance summaries to

📌 Customer Success Associate (Kochi)
🏢 Intellion Technologies
📍 Kochi