The Front Desk Receptionist serves as the first point of contact for students, staff, and visitors at the Birkbeck India Campus. The role is responsible for delivering a skilled, welcoming, and efficient front-of-house service while supporting student enquiries, administrative processes, and campus operations. The post holder will contribute to a positive and inclusive student experience through excellent customer service and effective administrative support.

Key Responsibilities:
- Act as the first point of contact for all students, staff, visitors, and external stakeholders.
- Manage reception communications, including telephone calls, emails, and face-to-face enquiries.
- Provide accurate information and direct enquiries to the appropriate departments or services.
- Maintain a professional, welcoming, and well-organized reception environment.
- Coordinate incoming and outgoing mail, courier services, and deliveries.
- Deliver a consistently high standard of customer service in all interactions.




- Build positive relationships with diverse stakeholders through effective communication and interpersonal skills.
- Manage multiple enquiries and tasks efficiently within a busy environment.
- Prioritise workloads and respond to high volumes of interactions in a timely manner.
- Promote an inclusive, respectful, and student-centred environment in line with the institution’s Equality, Diversity, and Inclusion commitments.
- Ensure compliance with institutional IT policies, cybersecurity requirements, and applicable data protection legislation, including the Digital Personal Data Protection Act (DPDPA) 2023.
- Maintain accurate documentation, standard operating procedures (SOPs), and records.
- Adhere to health, safety, and workplace requirements in accordance with the Occupational Safety, Health and Working Conditions (OSH) Code.

Student Enquiries and Administrative Support
- Provide administrative support for student services and campus operations.
- Assist with st

📌 Front Office Receptionist (Whitefield)
🏢 Education Center of Australia
📍 Whitefield