- Manage customer relationships from booking to possession.
- Handle customer queries via phone, email, and WhatsApp.
- Coordinate with Sales, Accounts, Legal, and Project teams for timely customer support.
- Maintain and update customer records in the CRM system.
- Track documentation, payments, and registration processes.
- Ensure timely follow-ups and resolution of customer concerns.
- Prepare basic MIS reports and maintain accurate records.
Requirements -
- Graduate in any discipline.
- 5 to 10 years of CRM or customer service experience, preferably in real estate.
- Good communication and interpersonal skills.
- Basic knowledge of MS Office and CRM software.
- Customer-focused with solid coordination skills.
📌 CRM Manager (Pune)
🏢 Vtp Realty
📍 Pune
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