About the Chance

We re looking for a Team Lead, Trust Safety Operations to lead MoonPay s Bangalore-based Trust Safety Ops analyst team across Fraud Operations and Disputes / Chargebacks workflows.

In this role, you will be responsible for leading a team of Trust Safety Analysts, ensuring operational excellence across fraud alerts, transaction monitoring, manual reviews, disputes handling, chargebacks, and escalations. You will own team performance, coaching, process maturity, operational execution, and continuous improvement - while partnering closely with the Quality Analyst to improve decision quality, consistency, and standards across the team.

Your work will directly impact fraud prevention, chargeback rates, customer experience, operational quality, SLA performance, and the scalability of MoonPay s Trust Safety function.

This is a great opportunity for someone who is not only strong at running high-performing BAU operations, but who also brings structure, urgency, curiosity, and strategic thinking. We re looking for someone who proactively identifies problems,



brings solutions, uses data to drive improvements, and is comfortable leveraging AI and automation tools to make operations smarter, faster, and more effective.

What You Will Do
- Lead and coach a team of Trust Safety Analysts across Fraud Operations and Disputes workflows.
- Own daily operational performance across fraud alerts, transaction monitoring, manual reviews, disputes, escalations, productivity, quality, and SLA adherence.
- Act as the senior operational escalation point for complex cases, ensuring decisions are timely, consistent, and risk-based.
- Drive high standards of communication, structure, and follow-through across the team, ensuring priorities, risks, escalations, and decisions are clearly documented and communicated.
- Partner closely with the L2 Analysts to improve decision quality, run calibration sessions, identify knowledge gaps, and ensure analysts are aligned with int

📌 Team Lead, Trust (India)
🏢 MoonPay
📍 India