Job Title: Application Production Support Engineer-Control-M L2 role

Department
: ITGP- BNPP Fortis

About Business line/Function:
BNPP Fortis

Position Purpose:
BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

Within BNP Paribas Group IT, the filiere “FORTIS” oversees operationally to the challenges of IT applications with an end-to-end vision and consistently across the Bank. Several domains of these filiere contribute to this, including the domain “Service Offering DevOps”, which provides the DevSecOps platform for IT Group, Control Center, DB Activities and move to Cloud project.

BNP Paribas Fortis is a bank that is responsible and socially committed. The setting, diversity, cultural support, sponsorship... Through various and concrete ways, we are dedicated to meeting our customers’ expectations and proud to demonstrate our values: responsible, human,



innovative and enthusiastic

Responsibilities
The job mainly consists of the following elements:
- 7/7 – 24/24 monitoring (by the control room) of IT-infrastructure and applicative components BNPPF
- Providing first line for all and second line support for workplace and applicative solutions
- Providing IT workplace equipment to end users (excl individual smart devices)
- We are gatekeeper of operational change management.
- IT Continuity (perform DRP – Disaster Recovery Program)

Technical & Behavioral Competencies
As OPS Engineer
- To ensure that all deployments are conducted on schedule, are fully deployed, implemented, and function in the operational environments.
- To help prepare the detailed runbook by identifying all stakeholders and related actions.
- To analyze all technical dependencies between the different components.
- To update the Current State Architecture document based on

📌 Assistant Manager (Chennai)
🏢 BNP Paribas
📍 Chennai