The Workshop Manager is responsible for managing the complete service workshop operations, ensuring high-quality repairs, customer satisfaction, effective manpower utilization, revenue growth, and compliance with company standards and safety guidelines.
Key Responsibilities:1. Workshop Operations
- Manage day-to-day workshop activities.
- Ensure timely vehicle servicing and repairs.
- Monitor workshop productivity and efficiency.
- Allocate work to technicians based on skill level.
- Ensure proper job card management and timely job closure.
2. Team Management
- Supervise Service Advisors, Technicians, Helpers, and Workshop Staff.
- Conduct daily morning meetings and job allocation.
- Train and motivate the workshop team.
- Monitor employee attendance, discipline, and performance.
- Identify training requirements and coordinate skill development.
3. Customer Satisfaction
- Ensure high-quality service delivery.
- Handle customer complaints and technical issues effectively.
- Monitor customer feedback and implement corrective actions.
- Maintain high Customer Satisfaction Index (CSI).
4. Quality Control
- Ensure repairs are completed as per manufacturer guidelines.
- Perform final quality inspection before vehicle delivery.
- Reduce repeat repairs and warranty rejections.
- Monitor workshop cleanliness and 5S implementation.
5. Revenue & Business Development
- Achieve monthly labor revenue targets.
- Increase workshop sales through value-added services.
- Promote AMC, extended warranty, accessories, and genuine spare parts.
- Monitor technician productivity and workshop profitability.
6. Spare Parts Coordination
- Coordinate with the Parts Department for timely spare availability.
- Minimize vehicle waiting time due to parts shortages.
- Ensure proper parts usage and inventory control.