The
Client Visit POD Lead
will deliver high-impact client visit experiences across HCLTech’s global locations with a focus on the Top priority (Diamond / Platinum visits) in India to start with. This role is pivotal in shaping brand perception, reinforcing client relationships and driving business impact through structured, differentiated visit experiences aligned with HCLTech’s brand values and business priorities.

The POD Lead will be expert with proven experience in managing stakeholder expectations across multiple parallel client visits, understand requirements and plan CV experience for the POD, including a mix of verticals.

The Lead will be an expert in executing client visits end-to-end with a solid planning and operational rigor to manage client visits. The Lead would train team members on CV planning, execution. Should possess good understanding of the support functions, build right connections and collaborate for the client visit plans.

Key Responsibilities

1. High-touch Client Visit Experience orientation and planning




- Understand client experience across all touchpoints considering the purpose and visit criteria to include the right set of high-touch experience ideas based on the need
- Proactive planning and on the job agility to understand customer’s moments of truth and attempt customer delight at all stages of their visit journey.
- Alignment with visit objectives and client personas to execute visits.
- Leverage insights from sales, pre-sales and relevant vertical marketing teams to craft purpose-driven, personalized high-touch client engagement journeys
- Align the Client Visit strategic framework with the Client Visit Playbook for scalable delivery
- Curate visit themes and narratives that highlight HCLTech’s brand story, innovation ecosystem and value proposition
- Plan client engagement initiatives such as thought leadership events/ fireside chats, CSR collaborations, cultural dinners, immersive experiences and other relationship-building a

📌 Client Visit POD Lead (Chennai)
🏢 HCLTech
📍 Chennai