Position Summary:
We are currently seeking a Network Administrator to work within the engineering team to serve our growing client base in the greater Boston area. Network Administrators have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. Engineers are challenged daily working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. Thrive is looking to hire individuals who demonstrate technical proficiency, have solid verbal and written communication skills and have the desire to learn and be involved in all aspects of
IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.

Primary Responsibilities:
• Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network.




• Review of incident post-mortem and providing RFOs both internally and externally as necessary to inform them of resolution.
• Perform rapid analysis of networking incidents and consistently demonstrate the ability to determine the cause
• Ability to handle diverse infrastructure/network environments in a wide cross section of business clients
• Develop client standards based on Thrive best practices and document as well as evaluate needs across client base
• Troubleshoot and research infrastructure/network level issues and network level issues independently
• Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues
• Monitor the service desk service board for escalated service cases
• Prioritize cases escalated from Network Engineers
• Ensure that open service cases are escalated and addressed appropriately from Network Engineers
• Follow Thrives’ best practices for escalating cases from Network Engineers
• Escalat

📌 Senior Network Administrator (Jaipur)
🏢 In Time Tec
📍 Jaipur