Location:
Kerala. Thrissur preferred, open to strong candidates based anywhere in the state.
Work Arrangement:
Mostly remote, with occasional visits to our Thrissur office.
Employment Type:
Full-Time
Work Schedule:
Monday to Saturday
Language:
Malayalam and English required.
About KSKE
KSK Enterprises is a Thrissur-based manufacturer of packaging for the jewellery industry. We make plastic boxes, paper boxes, pouches, and custom-branded packaging for leading jewellery brands and independent showrooms across Kerala and India.
Website: www.kske.in
About the Role
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We are hiring a Client Servicing Executive to look after KSKE's B2B customers across Kerala.
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You will manage repeat orders from our existing clients and ensure their business with us remains healthy. At the same time, you will reach out to new jewellery brands and buyers across the state.
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You will be the person our customers contact when they need our products or services,
and the person who contacts them when it is time for their next order.
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We care about results, not hours. You will plan your own week and be judged on what you get done.
What You Will Do
Looking after existing customers
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Maintain a comprehensive, real-time account map of existing KSK Enterprises customers, including primary points of contact, recent order history, reorder frequency, and specific product preferences.
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Follow up on repeat orders by phone, WhatsApp, or email before the customer forgets to reorder.
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Efficiently manage the full order lifecycle for recurring clients, including confirming specifications, coordinating lead times with the production team, and ensuring seamless delivery and customer satisfaction.
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Learn each customer's product mix and let them know about new options that could fit their business.
Bringing in new customers
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Work through the current client list in an organised way. Identify the right decision-maker at