At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
Job Description:
- Provide product technical support to UKG customers across various UKG products.
- Working hours will be from Monday to Friday, 9:30 A.M. to 6:30 P.M. IST.
- Monitor the support queue and pick the cases.
- Ensure timely resolutions are provided by strictly following SLAs.
- Use knowledge base articles, collaborate with product engineering, and consult senior team members when needed in solving the customer issues.
- Analyze and resolve complex customer issues of the below UKG products.
o UKG Pro WFM
o Integrations
o BIRT Reports
o Universal Device Manager
o UKG Terminals
- Develop in-depth product knowledge on UKG ProWFM and learn how to recognize and effectively troubleshoot the different focus areas of the application.
- Research application questions by setting up scenarios and testing within the application.
- Replicate customer scenarios for configuration/environmental solutions and/or readying the issue for Engineering review.
- Analyze customer configurations and think ‘outside the box’ to resolve and/or find an appropriate alternate solution.
- Fully document all activities, interactions, and next steps throughout the lifecycle of a case as per UKG s
📌 Sr Technical Support Engineer (Pune)
🏢 Ukg
📍 Pune
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