Company Description
FiveS Digital is a technology-led Business Process Management organization with a strong customer and community-centric approach. The company focuses on customer experience, RPA/IPA-driven digital transformation, and computer vision, ML, and NLP-based solutions for sectors such as e-commerce/retail, healthcare, BFSI, and logistics. With 15 years of growth and operations across 9 locations in India, FiveS Digital’s Navi Mumbai BPM delivery center is recognized as India’s first diverse and inclusive BPM workspace. The organization supports over 13 languages and has a team of more than 3,500 professionals. Certified as a women-owned diversity unit by WeConnect International, USA, FiveS Digital is deeply committed to diversity, equity, and inclusivity as it expands its service offerings in CX management, automation, data annotation, and contact center solutions.

Role Description
The Director of Quality is a full-time, in office role based at FiveS Digital’s BPM delivery center in Navi Mumbai. This position oversees the design, implementation,



and continuous improvement of quality management systems and processes across customer experience, digital transformation, and data annotation services. Day-to-day responsibilities include defining quality standards and metrics, leading quality audits and compliance reviews, analyzing performance data, and driving corrective and preventive action plans. The Director of Quality will collaborate closely with operations, technology, and client-facing teams to ensure service excellence, regulatory compliance, and consistent delivery against SLAs. This role also involves mentoring quality teams, championing best practices, and promoting a culture of continuous improvement and inclusivity across the organization.

Qualifications
- Experience in Quality Management, including developing, implementing, and optimizing QMS frameworks within BPM, BPO, or contact center environments.
- Strong skills in process improvement met

📌 Director Of Quality (Navi Mumbai)
🏢 FiveS Digital
📍 Navi Mumbai