- Adhere to all Service and Business metrics set for the unit
- Inform and suggest recent banking products to customers
- Take leads for new bank accounts according to laid down rules and guidelines
- Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base
- Ensure to pick up 70+ calls per day
- Ensure constant monitoring of peer staff to ensure Zero’ instances of mis selling
- Provide continual evaluation of processes and procedures
- Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
📌 Officer-Phone Banking (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru
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