INTERNAL DETAILS
- Job family: HB Consulting / Job family group: Consulting
- Job profile: HB Consulting - Analyst
- Aligns with the US-based role of Level C
WHAT A TYPICAL DAY LOOKS LIKE
- Assist lead consultants in serving our clients by reviewing client needs, recommending suitable approaches, and helping implement benefit program strategies
- Become steeped in the details and documentation of a clients' current state of US healthcare benefit and group programs, such as plan designs, healthcare cost factors, the carrier contract marketing and renewal processes, compliance reporting and open enrollment periods
- Draft and structure communications and collateral such as client emails, proposals, letters, reports, spreadsheets, and presentations
- Analyze, benchmark and compare and contrast healthcare data and then interpret results and present insights to the core team
- Aid in developing open enrollment benefit guides
- Engage with client vendors regarding client deliverables, documentation and data, and issue resolution
- Project manage and coordinate with internal stakeholders from specialty teams and centers of excellence to stay on top of client deliverables
- Coordinate with actuaries to ensure they have all data required for their underwriting and that their inputs are accurately captured in client materials
- Monitor day-to-day client interactions and offer support or escalate appropriately
Support with client compliance requirements
Manage and maintain client documentation and data files
- Use Mercer's proprietary tools, templates and best practices
- Interact daily with US-based core client team members
WHAT WE VALUE
- Excellent interpersonal, verbal, and written communication skills with an aptitude for presentation design and storytelling
- Analytical skills, both quantitative and qualitative, with the ability to articulate practical and noteworthy insights
- Intellectual curiosity; seeking opportunities