Since 1851, MassMutual s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and diverse perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we re stronger.
Job Description
Technical Lead - Network Operations
Hands-on technical lead responsible for advanced troubleshooting oversight, design , engineering and strategic evolution of enterprise network across on-prem, cloud, and contact center ecosystems. infrastructure lifecycle management,
and country-specific compliance requirements. This role acts as the primary escalation point for Hyderabad office network operations while closely partnering with Home Office infrastructure and security teams.
Key Responsibilities
- Lead and oversee Hyderabad office network operations and support activities.
- Manage and mentor local network team members and provide technical guidance/escalation support.
Advanced Incident Resolution Escalation Ownership:
- Act as the primary escalation point for all network-related incidents, outages, and operational issues.
- Lead resolution of critical P1/P2 network incidents
- Provide deep-dive troubleshooting across:
- Network (routing, switching, load balancing)
- Cloud connectivity
- Voice/contact center flows
- Perform packet-level and call trace analysis
- Own final RCA and prevent recurrence through design/automation improvements
Network pe
📌 Technical Lead (Hyderabad)
🏢 Massmutual Global Business Services India
📍 Hyderabad
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