We are looking for a driven and personable Customer Success Manager to join the sales team. In this role, you will be responsible for driving lead generation, managing a high-volume sales pipeline, and building long-term relationships with importers and exporters.
Key Responsibilities
- Communication Excellence:
Clearly articulate the value of the platform’s AI-powered fruit exchange and pre-booking opportunities to potential clients
- Lead Management:
Generate, manage, and convert new leads while handling a sales funnel of at least 500 leads
- Sales Prioritisation:
Prioritise leads effectively to maximise conversion rates and achieve sales targets
- Relationship Building:
Build strong, trust-based relationships with clients to enhance retention and satisfaction
- Outbound Outreach:
Conduct cold calls and emails professionally to drive conversions
- Meeting Coordination:
Set up and manage meetings across multiple cities for business discussions
- Market Intelligence:
Stay updated on industry trends and competitor activities to identify opportunities
- Collaboration:
Work closely with marketing teams to align messaging and drive demand
- Performance Tracking:
Use CRM tools to track leads, sales activities, and performance metrics
- Negotiation & Closing:
Structure and negotiate pre-booking terms and close deals effectively
- Client Onboarding:
Guide clients through onboarding for a smooth first transaction experience
- Cross-functional Feedback:
Share client and market insights with product and operations teams
- Forecasting & Reporting:
Maintain accurate sales forecasts and provide regular pipeline updates
Requirements
- Minimum 3 years of experience in Sales / Customer Management / Business Development
- Strong communication a