The Sales Executive is responsible for generating and closing sales of pre-owned motorcycles through walk-in customers, online platforms, phone inquiries, and digital marketplaces. The role requires excellent customer handling, product knowledge, follow-up skills, and the ability to achieve monthly sales targets while delivering a positive customer experience.
Key Responsibilities
Counter Sales
- Attend walk-in customers at the showroom.
- Understand customer requirements and recommend suitable motorcycles.
- Demonstrate vehicle features and specifications.
- Conduct negotiations and close sales professionally.
- Maintain a high level of customer satisfaction throughout the buying process.
Phone Sales
- Handle incoming sales calls and customer inquiries.
- Make outbound follow-up calls to leads and previous inquiries.
- Convert inquiries into confirmed showroom visits and sales.
- Maintain proper call records and follow-up schedules.
Online Sales
- Respond promptly to inquiries received through WhatsApp, social media, company website, and online portals.
- Share bike details, photographs, videos, pricing, and finance options with customers.
- Build customer confidence through timely and skilled communication.
- Convert online leads into successful sales.
Marketplace Sales
- Manage and update motorcycle listings on platforms such as Facebook Marketplace, OLX, and other classified portals.
- Ensure listings contain accurate descriptions, pricing, and quality photographs.
- Respond quickly to marketplace inquiries.
- Regularly renew and optimize listings to improve visibility and generate more leads.
Customer Relationship Management
- Maintain customer records and follow-up data.
- Build long-term relationships with customers.
- Coordinate with finance, insurance, and documentation teams to ensure smooth delivery.
- Address customer queries and resolve issues professionally.