Cognizant is one of the world's leading qualified services companies, helping clients modernise technology, reimagine processes, and transform experiences. With a global presence across 40+ countries and a team of 350,000+ professionals, we partner with the world's most iconic technology enterprises to deliver outcomes that matter.
This is a senior leadership role within Cognizant's most strategic global technology client engagement — a world leader in enterprise networking, cybersecurity, and observability. As Splunk Operations Manager, you will represent Cognizant's delivery leadership on one of our flagship accounts, with significant visibility at both the client and organisational level.
About the Role
We are seeking an experienced and operationally disciplined Splunk Operations Manager to lead end-to-end service delivery, drive platform excellence, and manage a high-performing team across a 24x7 enterprise support environment. This role demands equal strength in technical acumen,
client management, and people leadership — with the gravitas to engage at the executive level and the depth to drive operational outcomes on the ground.
What You Will Do
Service Delivery & Operations
- Own end-to-end delivery of operations support services across production environments
- Ensure adherence to SLAs/SLOs across availability, MTTR, incident response, and backlog reduction
- Drive operational governance through daily, weekly, and monthly service reviews and RAG reporting dashboards
- Manage 24x7 support model including shift planning, on-call readiness, and escalation management
- Lead major incident management including war rooms, stakeholder communication, and resolution tracking
- Drive problem management and elimination of recurring incidents through permanent fixes
- Monitor incident trends and implement proactive measures before they impact service
- Oversee Splunk pl
📌 Splunk Operations Manager (Chennai)
🏢 Cognizant
📍 Chennai
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