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Your Role

We are seeking a skilled finance professional with solid Oracle E-Business Suite (EBS) Finance expertise to join the Finance Application Functional Support (FAFS) team. The role will focus on providing Level 1 (L1) functional support for Oracle EBS Finance modules, ensuring timely resolution of user issues and stability of finance operations. This position is aligned to support the European region (CET time zone) and will operate in CET-aligned working hours to ensure seamless regional coverage.

In this Role you will play Key role in

Functional Support Issue Resolution Act as the first point of contact (L1) for finance users, handling functional queries related to Oracle EBS Finance modules (GL, AP, AR, FA, CM) Analyse, troubleshoot,



and resolve issues within defined SLA timelines Escalate complex or technical issues to L2/L3 teams, while retaining ownership and ensuring follow-through Process System Understanding Support end-to-end finance processes within Oracle EBS ensuring alignment with business requirements Develop a strong understanding of R2R, P2P, and O2C cycles Identify recurring issues and contribute to process improvements and standardization initiatives Service Management Governance Manage incidents and service requests via ServiceNow / Service Central / ITSM tools Ensure adherence to SLAs, KPIs, and governance standards Maintain accurate ticket documentation and status updates Collaboration Stakeholder Engagement Collaborate closely with: o Regional finance teams (Europe CET region) o L2/L3 support teams and cross-functional stakeholders Act as a bridge between business users and technical teams for effective issue resolution K

📌 ApplicationSupport Professional (Kolkata)
🏢 Capgemini
📍 Kolkata