At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

Skills
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-pacedenvironment, you are expected to adapt to working with a variety of clients and team members,each presenting varying challenges and scope. Every experience is an opportunity to learn andgrow. You are expected to take ownership and consistently deliver quality work that drives valuefor our clients and success as a team.



As you navigate through the Firm, you build a brand foryourself, opening doors to more opportunities.Examples of the skills, knowledge, and experiences you need to lead and deliver value at thislevel include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply skilled and technical standards (e.g. refer to specific PwC tax and auditguidance), uphold the Firm's code of conduct and independence req

📌 Senior Associate (Bengaluru East)
🏢 PwC Acceleration Center India
📍 Bengaluru East