We are hiring for Order Management (OM) and Quality Assurance (QA) roles with a leading international outsourcing organization. These roles involve end-to-end order management, contract handling, and service delivery quality operations.

This opportunity is ideal for candidates with experience in global clients, agreement setup, O2C processes, and compliance-driven quality management.

Candidates will work closely with global stakeholders, operations teams, and client governance teams to ensure seamless order processing and quality standards.
Key Responsibilities
- Handle end-to-end Order Management including agreement setup and contract management
- Manage Deal Management and Sales Order creation from Purchase Orders
- Work with international outsourcing companies and global clients
- Handle end-to-end Order-to-Cash (O2C) operations for B2B business
- Convert PO to Sales Order and manage sales order lifecycle
- Draft, create, and validate contracts (QA profile)
- Ensure Service Delivery Quality across assigned areas
- Perform activities as per Service Quality Plan




- Identify and track key process metrics; report Table F performance monthly
- Perform root cause analysis of process failures and implement corrective/preventive actions
- Conduct Transaction Monitoring, validate Sampling Plan quarterly
- Perform auditing, gap assessment, coaching and feedback
- Handle Client Governance and data analysis
Eligibility Criteria
- Order Management Profile:
- Experience working with international outsourcing companies and global clients
- Hands-on experience in agreement setup, contract management, and Deal Management
- End-to-end Order Management experience mandatory
- Strong communication skills mandatory
- Candidates from logistics or warehouse backgrounds will not be considered
- Quality Assurance Profile:
- Experience in contract drafting, creating, and validating
- Solid process management skills: auditing, gap assessment, root cause analysis
- Ability to handle Client

📌 Order Management Specialist (Bengaluru)
🏢 KVC Consultants
📍 Bengaluru