Job Requirements
Role/Job Title:Senior Analyst-QA

Business:Retail Assets

Function/ Department:Credit COE

Roles & Responsibilities:

'To ensure Quality assurance & Collateral Hindsighting processes are deployed across credit process and vendors
- Devise and Deploy QA process in collateral & Non collateral product processes
- Measure / Monitor & publish QA scores across credit process / underwriting and Vendors
- Share Inputs from QA & Hindsighting process to improve credit process
- Ensure reduction of QA & collateral based hindsighting errors using automation and technology solutions
- Onboard and Manage QA vendors for effective functioning

Secondary Responsibilities:

'Drive collaboration with internal stakeholders to develop implementation plans for recent / reengineered process .
- Evaluate the growth strategy and plan scalability across credit process and products
- Recommend process changes in order to improve service efficiency and quality across Credit
- Monitor the defined business plan laid out during yearly planning.

Key Success Metrics:

QA Metric , Vendor management , Quantum and periodicity of MIS .

📌 Senior Associate-Quality Assurance (Thane)
🏢 IDFC FIRST Bank
📍 Thane