The Manager Airline Contracting is responsible for negotiating airline contracts, managing group air bookings, and ensuring seamless air travel logistics for meetings, incentives, conferences, and events (MICE). This role requires deep expertise in GDS systems, vendor management, and group travel operations. The position plays a critical role in aligning air travel solutions with client expectations, budgetary goals, and service excellence.
Duties and Responsibilities
- Negotiate and manage airline contracts for group travel, ensuring cost-effective and client-compliant solutions.
- Handle group air bookings, block space management, and ticketing using GDS (e.g., SABRE).
- Monitor and manage GDS queues and email folders for program-specific air requests.
- Pull and update daily reports from registration tools to track booking status and special requests.
- Coordinate with internal teams and clients to ensure smooth traveler approval processes.
- Maintain accurate documentation in GDS and registration systems.
- Ensure compliance with client airline contracts and BCD ME policies.
- Provide exceptional customer service and travel consultation to clients and attendees.
- Collaborate with vendors and suppliers to resolve service issues and secure optimal terms.
- Support program planning teams with air logistics and manifest accuracy.
Essential Job Functions
- Must be able to work from the client office in Mumbai.
- Must be able to meet deadlines and manage multiple priorities.
- Must be able to work independently and collaboratively.
- Must be able to adapt to changing scenarios and problem-solve effectively.
Other
- Bachelors degree preferred.
- 57 years of experience in airline contracting, group travel, or MICE operations.
- Minimum 2 years of SABRE or equivalent GDS experience.
- Robust knowledge of domestic and international air travel.
- Experience with group bookings, block space, and exchanges.
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