Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing creative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
This position will handle End to End complaint in NMPH
Responsibilities may include the following and other duties may be assigned:
- Evaluates incoming complaint information and maintains the record in the electronic database.
- Perform follow-up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data on all complaints.
- Determines Reportability of complaints and submits Regulatory Reports to Government Agencies.
- Identify and document appropriate complaint categories to assure trend accuracy within the complaint database.
- Writes investigation summaries based on technical product analysis information provided;
- Ensure record documentation is maintained in a constant state of audit readiness per internal policies.
- Liaison with groups who perform additional investigation and who prepare written record of investigation.
- Interact with Technical Service, Manufacturing, R&D;, and Quality Assurance, as needed, during the course of complaint processing.
- Provide basic technical expertise and assistance in handling complaints to comply with current FDA and International reporting regulations.
- Reviews and interprets risk management documentation as it applies to the complaint event.
- Interacts with multiple departments within Medtronic - RTG, such as Technical Services, Failure Investigation, R & D, Manufacturing and Engineering.
- Interacts with groups external to Medtronic - such as customers, vendors, health care professional