Role Overview:
- We are looking for a calm, persuasive, and detail-oriented Billing & Recovery Executive to manage outstanding dues, follow up on pending invoices, and ensure timely payment recovery from clients and partners.
Key Responsibilities:
- Proactively follow up with clients, hospitals, and diagnostic centers for payment of outstanding invoices via calls, emails, and written communication
- Track and maintain records of billing status, dues, and recovery timelines
- Negotiate payment terms, settlements, and adjustments with clients in a professional and amicable manner
- Coordinate with the billing and accounts team to reconcile payments and resolve discrepancies
- Process billing adjustments, credit notes, and write-offs after appropriate approvals
- Escalate unresolved or high-value pending cases to the finance manager
- Maintain a daily/weekly recovery tracker and share reports with management
- Ensure all recovery activities comply with company policies and legal guidelines
- Build positive client relationships while firmly managing overdue accounts
Candidate Profile:
- Graduate in any stream; B.Com preferred
- 1-3 years of experience in billing, collections, accounts receivable, or recovery roles
- Healthcare or diagnostic industry experience is a plus
- Excellent negotiation skills with a calm, professional communication style
- Positive knowledge of MS Excel; experience with billing software or ERP is an advantage
- Ability to handle difficult conversations with patience and tact