Location:
Kochi (Hybrid) |
Experience:
1–3 years |
Industry:
B2B SaaS — AI for Digital Marketing
Company Description
Leadmetrics is an AI-powered marketing platform that combines data precision with creative intelligence to deliver highly effective and efficient campaigns. With a track record of optimizing over 400 campaigns, generating 1000+ qualified leads, and achieving 65% higher conversion rates, Leadmetrics enables businesses to transform insights into measurable success. By unifying marketing channels such as social, search, and email into a connected growth ecosystem, Leadmetrics empowers enterprises, SMEs, startups, and agencies to scale smarter and grow stronger. The platform specializes in intelligent ad targeting, personalized content strategies, cross-channel intelligence, and automated solutions, ensuring smarter, faster outcomes for every client.
About the role
Businesses that adopt an AI marketing platform need more than answers to their questions — they need a partner who actively helps them succeed.
The Client Success Executive is that partner: the person clients turn to once they're onboarded, the one who keeps the software delivering real results. When clients win, they stay.
This is an entry-level position with a clear growth path — well-suited to someone early in their career and ready to own client relationships from day one.
What you'll do
*Client relationships*
- Be the primary point of contact for assigned accounts and build long-term, trust-based relationships.
- Run regular health checks to assess satisfaction, gather feedback, and surface areas to improve.
- Share explicit reports on performance, deliverables, and campaign outcomes.
*Service delivery*
- Track every deliverable against agreed turn-around times and resolve client requests within SLA.
- Escalate issues to the right internal teams promptly and follow through until they're closed.
- Keep clean documentation of client interactions, req