Role & responsibilities

Core Responsibilities

Management Reporting & Insights (50% - PRIMARY FOCUS)

Executive Reporting: Implement framework and structure for weekly, monthly, and quarterly reports for CIO, C-suite, IT leadership, business units

Multi-level Dashboards: Develop executive dashboards in Power BI and/or Tableau showcasing IT performance, cost optimization, service delivery, and TBM metrics

Business Intelligence: Transform raw data into actionable insights with trend analysis, variance explanations, and recommendations

Value Narrative Development: Translate technical metrics into business value stories that resonate with different stakeholder levels

Ad-hoc Analysis: Respond rapidly to senior management information requests with accurate, well-presented analysis

Reporting Automation: Drive automation initiatives to eliminate manual reporting processes and improve data refresh cycles

Quality Assurance: Ensure consistency, accuracy, and professional presentation across all reporting deliverables

Service Governance & Compliance (30%)





Service Management Maturity: Document and standardize the roles & responsibilities, including training sessions for our Service Managers

BAU Governance Reporting: Support for new requirements to stand up and operationalize governance forums for CIO BM senior management

Service Governance Documentation: Build service governance documentation, frameworks, policies, and procedures

Stakeholder Mgmt. & Collaboration: Ability to collaborate with diverse stakeholders to drive the change agenda and maturity to manage senior stakeholders who have diverse requirements and build consensus on a solution that is in the best interest of the organization

Compliance & Metrics: Ensure adherence and compliance with governance framework; track and report service metrics

Data Quality Checks: Implement and execute monthly / quarterly data quality checks; drive closure on breaks and pending inputs

Service Catalog: Ensure service catal

📌 TBM Reporting (Mumbai)
🏢 Kiya.ai
📍 Mumbai