The person should:
- Should have 4+ years of experience as Operations manager/ Project manager / Scrum master
- Review Jira, CS tickets, QA progress, and daily reports
- Identify missing information, owners, deadlines, and follow-up actions
- Create and organize Jira tickets from internal requests and customer issues
- Follow up with team members until tasks are completed
- Maintain internal documents, checklists, and knowledge-base content
- Use AI tools to improve reporting, documentation, and repetitive workflows
- Escalate only urgent or high-risk issues to management

Please prioritize candidates based in Sri Lanka/ India with approximately 2–5 years of experience.

Ideal candidates should have experience working in a small or medium-sized SaaS, IT startup, fintech, gaming, customer-support platform, or another 24/7 online-service environment.

Experience with Jira, Confluence, Slack, CS ticketing systems, QA workflows, and AI tools is key.

We prefer candidates who have worked hands-on in smaller companies rather than candidates who only managed a narrow function in a large corporation.

📌 Operations Manager (India)
🏢 Super7-Gaming
📍 India